q689 Frequently Asked
Questions

q689 requires a copy of your valid Pakistani CNIC (both sides) and a selfie holding the CNIC. In some cases a recent utility bill or bank statement showing your current address may also be requested. KYC verification is mandatory before your first withdrawal can be processed. The review typically takes between 24 and 48 hours on business days.

On the q689 Login page, click "Forgot Password" and enter your registered mobile number or email address. A password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact q689 support via live chat for assisted account recovery.

No. q689 strictly enforces a one-account-per-player policy. Each CNIC number may only be associated with a single registered account. If q689 detects duplicate accounts linked to the same identity, all accounts may be suspended and balances frozen pending investigation. If you have accidentally created a duplicate, contact support immediately to have the issue resolved.

To permanently close your q689 account, contact our 24/7 live chat support team and submit a formal account closure request. Before closure, ensure your balance has been fully withdrawn to your registered JazzCash, EasyPaisa, or bank account. Once the account is closed, the associated CNIC cannot be used to register a new q689 account unless you contact support and complete re-verification.

JazzCash deposits on q689 are processed instantly in most cases. Once you initiate the transfer from your JazzCash wallet and it clears the JazzCash network, the funds appear in your q689 account balance within minutes. During peak hours or if JazzCash experiences network issues, processing can occasionally take up to 30 minutes. If funds do not appear within an hour, contact q689 live chat with your transaction reference number.

q689 does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges as per their standard fee schedules. q689 recommends checking your wallet or bank's fee structure before initiating large transactions so there are no surprises on the amount received.

Withdrawals to EasyPaisa from q689 are typically processed within 1 to 4 hours after approval, provided your KYC verification is complete. Withdrawal requests submitted on weekdays between 9am and 9pm PKT are generally approved fastest. Requests made late at night or on public holidays may take up to 24 hours. The minimum withdrawal amount is Rs 1,000 PKR.

No. For security and anti-fraud purposes, q689 requires that withdrawals are made only to the same payment method and account used for the most recent deposit. This means if you deposited via HBL bank transfer, your withdrawal must also go to that same HBL account. If you need to update your payment method on file, contact q689 support and complete the relevant verification steps before requesting a withdrawal.

Yes, cricket betting is one of q689's flagship offerings for Pakistani players. The platform covers international cricket including Test matches, ODIs, and T20Is, as well as the Pakistan Super League (PSL). Markets available include match winner, top batsman, total runs, over/under, and in-play live betting during active matches. PSL coverage includes all group stage, playoff, and final matches throughout the tournament.

RTP — Return to Player — varies by individual slot title and provider, but most games available on q689 carry an RTP between 94% and 97%. The specific RTP for each game is displayed within the game's information panel, accessible before you start playing. Higher-RTP games generally return more over a long session, though short-term results are always subject to variance due to the nature of random number generator (RNG) based gameplay.

Absolutely. q689 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no separate app download is required. All game categories including slots, live casino, cricket betting, Aviator, and Fishing Kui Li are accessible on mobile with the same quality as the desktop experience. A stable internet connection via mobile data or Wi-Fi is recommended for live casino games.

Yes. All games on q689 use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and game outcome is completely random and independent of previous results. q689's game providers are independently audited by recognised testing laboratories. As an internationally licensed operator, q689 is required to maintain fair play standards as a condition of its gaming licence.

Wagering requirements specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn. On q689, wagering requirements vary by promotion — the specific multiple (e.g., 25x or 30x) is clearly stated in the terms attached to each individual bonus offer. Always read the bonus terms before opting in. If you are unsure, our 24/7 live chat support can explain the requirements in plain language.

Yes, all q689 bonuses carry an expiry period within which the wagering requirements must be completed. The expiry window is stated clearly in each promotion's terms — commonly between 7 and 30 days from the date of bonus credit. If the wagering requirements are not met within this window, the bonus and any associated winnings are forfeited automatically. Set a reminder so you do not miss your window.

Yes, q689 rewards regular players through a tiered loyalty programme. As you play, you accumulate loyalty points that move you through progressively higher tiers, each offering better perks — including enhanced withdrawal limits, personalised bonus offers, dedicated account management, and priority support. Details of the current loyalty tier structure and point accumulation rates are available in the Promotions section of your q689 account dashboard.

The minimum age to register and play on q689 is 21 years. This is a strict platform-wide policy with no exceptions. Age is verified as part of the mandatory KYC process — every player must submit a valid Pakistani CNIC confirming they are 21 or older before their first withdrawal is approved. Any account found to be registered by a person under 21 will be immediately suspended and the balance frozen.

Log in to your q689 account and navigate to the Responsible Gaming section in your account dashboard. From there you can activate a cooling-off period (7 to 90 days) or a full self-exclusion (6 months to permanent). Both take effect immediately. Alternatively, contact our 24/7 live chat support and request self-exclusion verbally — an agent will apply it on your behalf without any delay. During exclusion, q689 will not send you any promotional communications.

Yes. q689 allows every player to set daily, weekly, or monthly deposit limits in PKR directly from the Responsible Gaming section of their account dashboard. Limit reductions apply immediately. Increases to a limit require a mandatory 24-hour cooling-off period before they become active — this is intentional, to prevent impulsive decisions during a session. You can also contact live chat support to have limits applied on your behalf.

If you feel your gambling is becoming harmful, q689 encourages you to use the platform's built-in tools: deposit limits, session time controls, cooling-off periods, and self-exclusion. Our 24/7 live chat support team is trained to assist with responsible gaming concerns without judgement. For independent support, international resources such as Gamblers Anonymous and the GamCare helpline offer confidential help. q689's Responsible Gaming page has further information and guidance.

The primary support channel for q689 is 24/7 live chat, accessible directly from the platform once you are logged in. Live chat connects you with a real support agent within minutes for assistance with deposits, withdrawals, account issues, bonus queries, technical problems, or responsible gaming requests. You can also email the q689 support team at [email protected]. Response times via email are typically within 24 hours on business days.