At q689, we believe that gaming should always be a source of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every Pakistani player the tools, information, and support needed to keep their q689 experience fun, balanced, and under control.
Our Promise to Pakistani Players
Responsible gaming is not an afterthought at q689 — it is built into the platform from the ground up. Here is what that looks like in practice for every player in Karachi, Lahore, Islamabad, and across Pakistan.
q689 enforces a hard minimum age of 21 years for all registered players. Every account undergoes mandatory CNIC-based identity verification before the first withdrawal is processed, ensuring no underage person can access real-money gaming.
Set daily, weekly, or monthly deposit limits in PKR directly from your q689 account dashboard. Once a limit is set, it takes effect immediately. Increases to limits require a mandatory 24-hour cooling-off period before they apply.
Choose how long each gaming session can last — from 30 minutes to several hours. When your limit is reached, q689 will prompt you to take a break. Regular session reminders help you stay aware of time spent on the platform.
If you need a break from q689, our self-exclusion tool lets you suspend your account for a defined period — from 30 days up to permanent exclusion. During exclusion, you will not receive any promotional communications from q689.
q689 sends periodic reality check notifications during active play, showing you how long you have been playing and your net session result in PKR. These pop-ups are designed to keep your gaming experience grounded in reality.
Our dedicated support team is available around the clock via live chat. Whether you want to set a limit, discuss a concern, or request account closure, a real support agent is always available — including on PSL match days and public holidays.
Age Restriction Policy
The minimum legal age to participate in any real-money gaming activity on q689 is 21 years. This policy applies to all players across Pakistan — whether you are in Karachi, Lahore, Rawalpindi, Faisalabad, or Peshawar. There are no exceptions.
During registration, q689 requires every new player to provide their Pakistani CNIC number. Before processing any withdrawal request, q689 conducts a full KYC identity verification that confirms the player's identity and date of birth against their CNIC. Accounts where age verification fails are immediately suspended and any balance held is frozen pending investigation.
Take Back Control
q689 provides a full suite of account management tools that put you in control of your gaming. These tools are available directly from your account dashboard, or can be activated by contacting support via live chat at any time — including at 3am on a Friday night during a PSL match, if that is when you need them.
Access your account via the q689 Login page using your registered Pakistani mobile number and password.
Find the Responsible Gaming section in your account dashboard — it is prominently placed, not buried in a sub-menu.
Select deposit limits, session time limits, reality check frequency, cooling-off periods, or full self-exclusion — whichever suits your needs.
Restrictions take effect the moment you confirm them. You cannot reverse a self-exclusion or reduce a deposit limit until the specified cooling-off period has elapsed.
If you are unable to access your account dashboard, our 24/7 live chat team can apply any of these restrictions on your behalf immediately — no questions asked, no delays.
Cap the maximum amount you can deposit in PKR over any given period. Once the limit is reached, q689 will block further deposits until the period resets. Limit reductions apply immediately; increases require a 24-hour waiting period to prevent impulsive decisions.
Set a maximum session duration, after which q689 will automatically log you out or present a prominent break screen. Reality check pop-ups during your session show elapsed time and net PKR result to keep you grounded.
Take a structured break from q689 for anywhere between 7 and 90 days. Your account is suspended for gaming purposes but remains accessible for withdrawal of any existing balance. No promotional emails are sent during a cooling-off period.
If you need a longer break, self-exclusion closes your account to gaming for a minimum of 6 months, with options up to permanent closure. q689 will make every effort to honour your exclusion and prevent re-registration during the exclusion period.
Self-Assessment
Check any statements that apply to your recent gaming behaviour. This is a private self-check — q689 does not record or transmit your responses.
If you check three or more boxes, we strongly encourage you to use q689's responsible gaming tools or speak to a support agent.
Common Questions
Licensed & Accountable
q689's responsible gaming programme is not static — it is reviewed and updated regularly in line with international best practices and the conditions of our gaming licence. Below is a summary of our core ongoing commitments to every Pakistani player on the platform.
No player may withdraw funds without completing CNIC-based identity verification confirming they are 21 or older. This is non-negotiable and is enforced on every single account without exception.
q689 maintains suppression lists to ensure that players who have self-excluded, set cooling-off periods, or registered a concern with support are never targeted with promotional communications of any kind.
All q689 support agents undergo regular training to recognise the behavioural patterns associated with problem gambling and to respond appropriately — with empathy, not judgement.
The 21+ age restriction and responsible gaming messaging are displayed prominently across the q689 platform — on the homepage, footer, and all bonus and promotional pages — not buried in fine print.
q689's responsible gaming policies are reviewed at least annually against the requirements of our international gaming licence and updated to reflect any changes in best practice guidance.
Ready to Play Responsibly?
q689 gives every Pakistani player the tools to keep gaming enjoyable — deposit limits, session controls, and self-exclusion are all available right now. Log in to your account to set your preferences, or explore the q689 Casino at your own pace. 21+ only. Please play responsibly.
21+ only. Gambling involves real financial risk. Set your limits before you play.