At q689, your personal data is handled with the same care and precision we apply to every other aspect of the platform. This Privacy Policy explains exactly what information q689 collects, why we collect it, how it is used and protected, and what rights you hold as a player based in Pakistan.
Our Privacy Commitments
Before reading the full policy, here is a plain-language overview of the six core commitments q689 makes to every registered Pakistani player regarding their personal information.
All data transmitted between your device and q689 servers is protected by industry-standard 256-bit SSL encryption. This applies to every interaction — registration, login, deposits, withdrawals, and live chat sessions — across all networks including Jazz, Zong, Telenor, and Ufone.
q689 does not sell, rent, or trade your personal information to any third party for commercial purposes. Data sharing is strictly limited to licensed payment processors such as JazzCash and EasyPaisa, KYC verification providers, and regulatory authorities — and only to the extent required to operate the platform lawfully.
q689 collects only the personal data that is genuinely necessary for account management, payment processing, identity verification, and responsible gaming compliance. We do not collect data speculatively or for purposes unrelated to operating the q689 platform for Pakistani players.
q689 players have the right to access their personal data, request corrections, ask for data deletion where legally permissible, and opt out of non-essential marketing communications. These rights can be exercised at any time by contacting the q689 support team via live chat or email.
q689 does not store full JazzCash wallet credentials, EasyPaisa PINs, or bank account passwords on its servers. Payment processing is handled by PCI-compliant third-party processors. q689 retains only the minimum transaction reference data required for dispute resolution and regulatory reporting.
q689 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable regulatory and anti-money laundering obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.
Your Legal Rights
Request a copy of all personal data q689 holds about you at any time.
Ask q689 to correct any inaccurate or incomplete personal data on your account.
Request deletion of your personal data where there is no overriding legal obligation to retain it.
Ask q689 to restrict processing of your data while a complaint or correction request is pending.
Receive your personal data in a structured, commonly used format for transfer to another service.
Object to q689 processing your data for direct marketing or profiling purposes at any time.
Request human review of any significant decision made about your account by automated systems.
Withdraw consent for non-essential data processing at any time without affecting prior lawful processing.
To exercise any of the above rights, contact q689 support via live chat or email at [email protected]. Requests will be acknowledged within 48 hours and resolved within 30 calendar days.
Your privacy matters to q689. This Policy applies to all data collected via the q689 website, mobile platform, live chat, and any other channel through which you interact with q689 as a Pakistani player. By registering a q689 account, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, please reach our 24/7 support team via live chat.
This Privacy Policy ("Policy") is issued by q689 ("q689", "we", "us", "our") and applies to all personal data collected from individuals ("Player", "you", "your") who register, visit, or interact with the q689 online gaming platform at q689.org and any associated mobile applications or communications channels.
q689 operates as an internationally licensed online gaming operator. As part of our licensing obligations, q689 is required to collect, process, and in some cases share certain categories of personal data. This Policy explains those activities in full so that you can make an informed decision about using q689.
This Policy covers data collected through all q689 touchpoints: the website, mobile browser sessions, live chat support, email correspondence, deposit and withdrawal transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and any promotional communications issued by q689.
q689 collects the following categories of personal data from registered players and, in some cases, from visitors to q689.org who have not yet completed registration:
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Name, CNIC, date of birth | Mandatory for KYC |
| Contact | Mobile number, email, city | Mandatory for account |
| Financial | JazzCash number, bank IBAN | Mandatory for payments |
| Technical | IP address, device type | Automatic collection |
| Communications | Chat logs, email records | Retained for support |
q689 collects personal data through the following means:
q689 does not purchase data from data brokers or obtain personal data from social media platforms without your explicit consent.
q689 processes personal data on the following legal bases:
q689 uses the personal data collected for the following specific purposes:
q689 does not sell your personal data. We share personal data only in the following circumstances and only to the minimum extent necessary:
Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to process your data only as instructed by q689 and in accordance with their own regulatory obligations.
Your identity documents (CNIC copy and associated details) are shared with our licensed KYC verification partner to fulfil our age and identity verification obligations. Verification results are returned to q689 and the third-party provider retains records as required by applicable law.
Transaction and behavioural data may be passed to third-party fraud screening and anti-money laundering analytics services to identify suspicious activity. These services act as data processors under contract with q689.
q689 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law, court order, or our licensing authority. q689 will notify you of such a disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or a portion of q689's assets, personal data held by q689 may be transferred to the acquiring entity. Affected players will be notified in advance and the acquiring entity will be bound by this Privacy Policy or an equivalent policy of no lesser standard.
q689 uses cookies and similar technologies to operate and improve the platform. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Disabling all cookies other than strictly necessary ones may affect some functional features of the q689 platform.
q689 retains personal data for the following periods:
At the end of the applicable retention period, data is securely deleted or irreversibly anonymised. q689 does not retain data in an identifiable form beyond what is required by our legal, regulatory, and contractual obligations.
q689 takes the security of your personal data seriously and implements the following technical and organisational measures to protect it:
In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, q689 will notify affected players without undue delay via their registered email address and/or Pakistani mobile number. q689 will also notify the relevant regulatory authority as required by our licensing obligations.
q689 is an internationally licensed operator and some of the third-party service providers we use — including KYC verification providers and fraud screening services — may process data in jurisdictions outside Pakistan. Where such transfers occur, q689 ensures that appropriate safeguards are in place, including:
q689 does not transfer Pakistani player data to jurisdictions with inadequate data protection frameworks without implementing the contractual safeguards described above.
q689 is strictly an adults-only platform. Registration and use of q689 is prohibited for any individual under the age of 21. q689 does not knowingly collect personal data from individuals under 21 years of age.
Where q689 discovers or is notified that personal data has been collected from an individual who was under 21 at the time of registration, we will immediately close the account, delete the associated personal data to the extent permitted by AML regulations, and void any balance held in the account pending investigation.
If you are a parent or guardian and believe that a minor in your household has registered a q689 account, please contact our support team immediately via live chat so that we can take prompt action.
q689 may send promotional communications about bonuses, cricket betting offers, new game launches, and other platform updates. Marketing communications are sent only to players who have explicitly opted in during registration or at a later point via their account settings.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional communications such as deposit confirmations, withdrawal notifications, KYC requests, or security alerts, which are sent as part of the contractual relationship between you and q689 and cannot be disabled while your account is active.
To exercise any of the rights described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please contact q689 using one of the following methods:
q689 will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days. Where a request is complex or q689 receives a high volume of concurrent requests, we may extend the response period by a further 30 days, in which case we will notify you of the extension and the reason for it.
q689 will not charge a fee for processing privacy rights requests unless a request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. We will notify you before applying any such fee.
q689 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. When material changes are made, q689 will notify registered players via their registered email address or Pakistani mobile number at least 14 days before the changes take effect.
The most current version of this Privacy Policy is always available at q689.org/privacy-policy. The "Last Updated" date at the top of this Policy reflects when the most recent revision was made. Your continued use of the q689 platform following the effective date of a revised Policy constitutes your acceptance of the updated terms.
This Privacy Policy was last reviewed and updated in January 2026.
For all privacy-related enquiries, data subject requests, or concerns about how q689 handles your personal data, please use the following contact details:
When contacting q689 regarding a privacy matter, please provide your registered Pakistani mobile number to help our team locate your account record and respond accurately. Do not include sensitive documents such as CNIC copies in unsolicited email communications — our team will provide a secure upload channel where documents are required.
For disputes that cannot be resolved directly with q689, you may refer the matter to the relevant data protection authority in the jurisdiction governing our gaming licence.
Confident in Your Privacy?
You now know exactly how q689 handles your data. Existing players can sign in via q689 Login. New players can register in minutes using JazzCash or EasyPaisa — with full PKR support, cricket betting, live casino, and more. 21+ only. Please play responsibly.
21+ only. Gambling involves financial risk. Please play responsibly.